Terms & Conditions

Last updated: 21 June 2026

These Terms & Conditions ("Terms") govern your use of the Plan Advice website at planadvice.com.au (the "Service"). By using the Service, purchasing a report, or creating an account, you agree to these Terms.

1. What Plan Advice is — and isn't

Plan Advice provides AI-assisted planning information products for properties in New South Wales, including CDC Eligibility Assessments, DA Requirements Analyses, Pre-DA Meeting Reports and an AI Planning Advisor chat. Our reports draw on published planning instruments (LEPs, DCPs, SEPPs), government spatial data, and records of past development application decisions.

Our reports and advisor responses are preliminary planning guidance only. They are not legal advice, not professional town-planning certification, and do not bind any council or consent authority. Planning controls change, spatial datasets contain errors, and every application is assessed on its merits by the consent authority. You should verify critical information (such as zoning, heritage status and development standards) with a Section 10.7 Planning Certificate from the relevant council, and consider engaging a qualified town planner, architect or lawyer for significant decisions.

2. AI-generated content

Parts of the Service are generated by artificial intelligence. While we ground outputs in real planning documents and cite sources wherever possible, AI systems can make mistakes, omit relevant controls, or misinterpret your proposal. You are responsible for checking outputs before relying on them.

3. Purchases, pricing and payment

Prices are displayed in Australian dollars and include any applicable taxes unless stated otherwise. Payment is processed securely by Stripe; we do not store your card details. Where a discount or promotional code applies, the discounted price shown at checkout is the amount charged. The Pre-DA Meeting Report upgrade credit (where you have previously purchased a DA Requirements Analysis for the same property) is applied automatically at checkout.

4. Refunds

We offer a 30-day money-back guarantee on report purchases. If you are not satisfied with a report, contact us within 30 days of purchase via the Contact us page with your payment receipt and we will refund your purchase. Nothing in these Terms limits your rights under the Australian Consumer Law.

5. Accounts and the Document Vault

A free account lets you store purchased reports, file notes, and continue conversations with your Planning Advisor. You are responsible for keeping your login credentials secure and for all activity under your account. We may suspend accounts used for abuse, scraping, automated bulk querying, or attempts to circumvent payment.

6. Acceptable use

You agree not to: (a) resell, redistribute or white-label reports or advisor outputs without our written consent; (b) use the Service to build a competing dataset or product; (c) probe, disrupt or overload the Service; or (d) submit unlawful, misleading or infringing content.

7. Intellectual property

We retain all rights in the Service, its software, design and compiled datasets. Upon purchase you receive a personal, non-exclusive licence to use your reports for your own property and application purposes, including sharing them with your own consultants, architects, certifiers and the consent authority.

8. Third-party data

The Service incorporates data from third parties including the NSW Government (planning instruments, spatial services, planning portal records) and Google Maps. That data is subject to its own licence terms and may be incomplete or out of date. We are not responsible for errors in third-party data.

9. Limitation of liability

To the maximum extent permitted by law, Plan Advice excludes all liability for indirect or consequential loss, and our total aggregate liability for any claim arising out of the Service is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law; where liability cannot be excluded but can be limited, it is limited to re-supplying the relevant service or refunding the amount paid for it.

10. Privacy

We collect the information you provide (such as your email address, property address and proposal details) to deliver the Service — generating reports, storing your documents, and responding to your enquiries. We do not sell your personal information. Payment details are handled by Stripe, and transactional emails are delivered via our email provider. See our Privacy Policy for full details.

11. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

13. Contact

Questions about these Terms? Reach us via the Contact us page.