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Terms & Conditions

Last updated: 30 August 2026

These Terms & Conditions ("Terms") govern your use of the Plan Advice website at planadvice.com.au (the "Service"). By using the Service, purchasing a report, or creating an account, you agree to these Terms.

1. What Plan Advice is — and isn't

Plan Advice provides AI-assisted planning information products for properties in New South Wales, including CDC Eligibility Assessments, DA Requirements Analyses, Pre-DA Meeting Reports, and an AI Planning Advisor chat. Our reports draw on published planning instruments (LEPs, DCPs, SEPPs), government spatial data, and records of past development application decisions.

Our reports and advisor responses are preliminary planning guidance only. They are not legal advice, not professional town-planning certification, and do not bind any council or consent authority. Planning controls change, spatial datasets contain errors, and every application is assessed on its merits by the consent authority. You should verify critical information (such as zoning, heritage status and development standards) with a Section 10.7 Planning Certificate from the relevant council, and consider engaging a qualified town planner, architect or lawyer for significant decisions — particularly for heritage-affected sites, contested or complex applications, or matters with significant financial consequences.

Each report states the "as-at" date of the underlying planning data used to generate it. Because planning controls can change after that date, you should treat older reports with caution and consider requesting a refreshed assessment before relying on a report that is more than a few months old.

2. AI-generated content

Parts of the Service are generated by artificial intelligence. While we ground outputs in real planning documents and cite sources wherever possible, AI systems can make mistakes, omit relevant controls, or misinterpret your proposal. You are responsible for checking outputs before relying on them. If you identify an error or omission in a report, please tell us via the Contact us page — we review reported issues to improve accuracy, and may correct or reissue the report where appropriate.

3. Purchases, pricing and payment

Prices are displayed in Australian dollars and include any applicable taxes unless stated otherwise. Payment is processed securely by Stripe; we do not store your card details. Where a discount or promotional code applies, the discounted price shown at checkout is the amount charged. Buying the Bundle upfront is the only way to receive the multi-report discount — reports purchased separately are each charged at the full advertised price.

4. Professional subscriptions

Professional plans (Founder Planner, Solo Planner, Practice, Practice+, Firm and Enterprise) are recurring subscriptions billed monthly or annually in advance through Stripe. Prices are shown ex GST and GST is added at checkout. Subscriptions renew automatically at the then-current price for your plan until cancelled. Where we change the price of your plan, we will give you at least 14 days' notice by email before it applies to your account, as set out in clause 12.

Workflow allowance. Each plan includes a monthly allowance of property workflows. A workflow is one address and all of the analysis, documents, revisions and Planning Advisor use connected to it — claiming a workflow unlocks every document type for that property. Unused monthly allowance rolls over for one month only and then expires; it has no cash value and is not transferable. Once your allowance and rollover are used, additional workflows are charged at your plan's per-workflow rate, or you may purchase a top-up pack. Purchased top-ups do not expire while your subscription remains active. Your allowance is for your own professional work; it may not be resold, shared outside your seats, or used for bulk or automated querying (see clause 7).

Seats. Each plan includes a number of production seats. Where your plan offers them, additional seats can be added at the advertised per-seat rate and are prorated on your current Stripe invoice; removing a seat credits the unused portion in the same way. Seats cannot be reduced below the number currently in use — release a team member first. A seat is for one named individual and must not be shared between people. The plan owner is responsible for all activity on the subscription and for all charges it incurs.

Administrators. The plan owner may appoint one or more administrators, who can invite and remove seat holders but cannot access billing, change the plan, add or remove paid seats, or cancel the subscription. Only the plan owner can appoint or stand down an administrator.

Shared workspace. On multi-seat plans, everything a seat produces is visible to every other active seat on that plan, and address folders are held at plan level. By inviting someone to a seat you confirm you are authorised to share the property, proposal and client information in that workspace with them. Removing a report from the shared library is limited to the person who produced it, the plan owner and administrators.

Minimum terms and cancellation. Some plans carry a minimum term (three months on monthly billing for Solo, Practice and Practice+; twelve months for Founder, Firm and Enterprise), and you cannot cancel before it has been served. Otherwise you may cancel at any time from your billing page. Cancellation takes effect at the end of your current billing period: you keep full access until then, and we do not refund the unused part of a period you have already paid for. You can resume a cancelled subscription any time before it lapses. If a payment fails, we may suspend access to the subscription until payment succeeds.

What happens to shared reports when a seat or plan ends. Reports remain attributed to the person who produced them. When a seat is removed, that person keeps their own reports in their own account and immediately loses access to the rest of the team's work. When a subscription ends, team-wide visibility stops: each person retains the reports they produced, and address folders remain in the plan owner's account. Because visibility changes at that moment, we recommend exporting or emailing any PDFs your team needs before removing a seat or cancelling a plan. Nothing in this clause removes a report you have already paid for from the account of the person who produced it.

5. Refunds

If a report contains a factual inaccuracy or quality issue — such as a material error in the planning controls identified, an incorrect application of eligibility criteria, or a report that does not reflect the property or proposal details you provided — contact us within 30 days of purchase via the Contact us page with your payment receipt and a description of the issue. Where we agree an inaccuracy or quality issue exists, we will, at our discretion, either issue a corrected report at no additional cost or provide a full refund of your purchase.

This clause does not apply where a report is accurate but simply reflects an outcome you did not expect or hoped for (for example, a report correctly advising that your proposal does not meet CDC eligibility criteria). Nothing in these Terms limits your rights under the Australian Consumer Law, including your rights to a remedy where a service is not provided with due care and skill or is not fit for its disclosed purpose.

6. Accounts and the Document Vault

A free account lets you store purchased reports, file notes, and continue conversations with your Planning Advisor, with no set time limit on storage while your account remains active. If you purchase a report without creating an account, we store that report for 12 months from the date of purchase so you can retrieve it later; you can create a free account at any time within that period to store it indefinitely instead.

You are responsible for keeping your login credentials secure and for all activity under your account. We may suspend an account where we reasonably believe it is being used for abuse, scraping, automated bulk querying, or attempts to circumvent payment. Where we suspend an account for reasons other than confirmed fraud or payment circumvention, we will notify you of the reason, give you a reasonable opportunity to respond, and, where the suspension prevents you from accessing services you have already paid for, provide a pro-rata refund for the unused portion.

7. Acceptable use

You agree not to:

8. Intellectual property

We retain all rights in the Service, its software, design and compiled datasets. Upon purchase you receive a personal, non-exclusive licence to use your reports for your own property and application purposes, including sharing them with your own consultants, architects, certifiers and the consent authority.

9. Third-party data

The Service incorporates data from third parties including the NSW Government (planning instruments, spatial services, planning portal records) and Google Maps. That data is subject to its own licence terms and may be incomplete or out of date. We are not responsible for errors in third-party data.

10. Limitation of liability

To the maximum extent permitted by law, Plan Advice excludes all liability for indirect or consequential loss. Our total aggregate liability for any claim arising out of a specific report is limited to the amount you paid for that report; our total aggregate liability for any claim arising out of your use of the AI Planning Advisor chat or the Service generally is limited to the amount you paid us in the 12 months preceding the claim. This reflects the price of the information product supplied and is not intended to limit your ability to seek a remedy proportionate to what you paid.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law. Where liability cannot be excluded but can be limited, it is limited, at our election, to re-supplying the relevant service or refunding the amount paid for it. In turn, we commit to responding to and resolving legitimate claims under this clause promptly and in good faith.

11. Privacy and data retention

We collect the information you provide (such as your email address, property address and proposal details) to deliver the Service — generating reports, storing your documents, and responding to your enquiries. How long we keep this information depends on whether you have an account:

We do not sell your personal information. Payment details are handled by Stripe, and transactional emails are delivered via our email provider. See our Privacy Policy for full details, including how to request access to, correction of, or deletion of your personal information.

12. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. Material changes will be posted on this page with an updated date. For existing account holders, we will also provide at least 14 days' notice by email before a material change takes effect for your account. If you do not agree with a material change, you may close your account before it takes effect, and export or retrieve any reports already purchased. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

13. Dispute resolution

If a dispute arises under these Terms, please first contact us via the Contact us page so we can try to resolve it informally. If we can't resolve the matter within a reasonable time, either party may pursue other remedies available to them, including under the Australian Consumer Law.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

15. Contact

Questions about these Terms? Reach us via the Contact us page.