Contact Plan Advice

Questions about a report, your account, or a NSW Development Application? Send us a message and we'll reply — usually within one business day. For urgent planning questions on a report you've already purchased, the Planning Advisor attached to your report can answer instantly inside My documents.

Plan Advice is an independent Australian planning analytics service used by homeowners, small builders and NSW planning consultants. We answer questions about Development Applications (DAs), Complying Development Certificates (CDCs), Statements of Environmental Effects (SEEs), heritage overlays, Section 4.15 assessments, Clause 4.6 variations and any of the 128 NSW Local Environmental Plans. If your question is about billing, refunds under our accuracy guarantee, or bulk access for a planning firm, just mention that in the subject and we'll route it to the right person.

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Response time

Weekdays: usually within one business day. Weekends & NSW public holidays: next business day.

Coverage

All 128 NSW LGAs. Sydney Metro councils are fully covered by our live scraper corpus; regional councils are added on request.

Refund policy

Every paid DA outlook is backed by our accuracy guarantee. Contact us if a determination went the other way and we'll refund your report.

Already bought a report? Your Planning Advisor chat can answer most questions instantly — you'll find it inside My documents attached to every paid report.